A. Please send us the list of documents you need from the provider and we will send those to you.

A. Please send us an explanation of benefits or a denial letter detailing the reason for the denial and the appeals process. Please also ensure you have communicated the denial reasons to your insured.

A. OVAG deals with the provider’s international accounts under different scenarios, we are considered an extension of the billing office or international department. Everything you need to request or communicate should therefore come through us to deal with.

A. An uninsured discount (self-pay discount) is a reduction only given to patients that meet specific criteria in certain legal jurisdictions; the main condition being that the patient does not have any insurance coverage. Insurance companies are not granted uninsured discounts for this reason.

A. We often encounter situations where assistance companies and Third Party Administrators (TPAs) do not have agreements with providers and cannot resolve claims. This unfortunately causes patients to be billed and avoidable complaints from providers and patients. Send us the information about the claim and we will provide you with a full status of the situation in order for you to confirm what steps you plan to take to resolve the matter.

A. Yes, please send us the information you have, what you need in order to process a payment and we will clarify what the situation is to resolve the matter quickly.

A. Agreements have specific requirements, when those terms are not met the agreements are considered invalid and the full amount has to be paid. Please send us a copy of the agreement or any information you have available and we will review the details.