A. Yes, we are more than happy to accept secondary placements. In fact, some of our largest clients initially started with us by placing secondary accounts. It was our exceptional performance on these secondary placements that convinced them to transition our agency to be the primary or early-out agency.

A. Our collections process includes locating patients, identifying insurance coverage, billing insurances, appealing insurance denials, billing patients, calling and reminding patients about their bills.

A. Our pricing structure varies based on the type and age of the account. Please contact us and a Marketing Representative will discuss your needs and expectations with you.

A. Our recovery rate is industry-leading. Our success depends on factors such as age of the account, information available, patient location and the complexity of the case. By providing information about your patient population we can supply more precise information.

A. We provide our services all around the world. Contact us with the specifics of the problems you are facing and we will let you know how they can be resolved.

A. We have strict security protocols in place to ensure compliance with privacy regulations, All data is encrypted, we maintain secure storage systems, keep secure offsite backups, and perform regular audits.

A. We are often asked this question. OVAG stands for being Observant, offering Value, creating Advantage and remaining Genuine.

A. Please, contact us and a Marketing Representative will discuss your needs and expectations with you.

A. Yes, we work in partnership with large and small medical providers.

A. We provide many different services. Please refer to our  services site or  contact us and Marketing Representative will discuss the problems you are facing and the solutions that OVAG can provide you.

A. This can be accomplished very quickly depending on your system integration requirements in addition to your legal and compliance processes.

A. Yes, please provide us with the patient’s details and we will let you know the available options.

A. Our team communicates with patients to resolve disputes by providing explanations about their charges, explaining how your billing system works and providing supporting documentation. If necessary, we coordinate with you to supply anything we cannot respond to ourselves.

A. Yes, we have extensive experience and a proven track record in recovering both probated and non-probated international estate cases. The process and legalities vary based on the region/country and each case is unique depending on the patient’s personal and financial situation. Please commence the process by sending us all the information you have available about the patient and we will locate the estate case, its representatives, file your claim and follow up until resolution. In cases where estate administrators are uncooperative, neglect their duties, or the debt is disputed, we take action to locate assets and assess the estate’s potential value. Based on our findings we will provide a cost-benefit-oriented recommendation with the recovery options, including legal avenues. Our goal is to support our clients in making well-informed recovery decisions. We strive to present all available options, while recognizing that the final decision, particularly when legal option are involved, always rests with the client.

A. Please send us the patient’s full name, date of birth, address and phone number and we will verify the bank or credit card details for the refund to be completed.

A. Yes, please provide us with the information the patient gave you and we will obtain the verification of benefits (VOB).

A. Unfortunately, this is a constant problem for medical providers all over the world. Medical providers continuously receive aggressive communications from insurances attempting to reduce what they have to pay, in addition to agreements worded in a way that only benefit the insurances.  Contact us and our Operations Team will discuss the best course of action in relation to getting your accounts paid properly.

A. This is a recurring topic for many of our clients. It places a strain on the relationship with the Embassy and affects the patients, that on many occasions are receiving continued treatment. We have recovered millions of dollars from various Embassies while maintaining business relationships, where this has been requested by the provider. There are a series of things that need to be done in such cases and we will go over those with you after we receive a summary of the situation you are facing.

A. Yes, we sue on behalf of our clients. Please provide us with details about the situation you are facing and we will provide you with our recommendations.

A. Yes, that option is available. Please contact us and we will explain what information we require and what steps we take.